Houston >Major Appliance Repair > Washer Dryer Repair
2222 Peppermill Rd, Houston, TX | Directions 7708029.813691 -95.516577
Monday-Friday 8:00 AM - 5:00 PM ; Saturday 8:00 AM - 12:00 PM
Neighborhoods: Spring Branch Central, Northwest
Great service!The first time i used their service was really nice, i am very satisfied that my dryer was fixed.
Rude man and machine still broke – I will never use this repair man ever again. He came to "fix" our washing machine because water was coming out onto the floor. He quickly replaced one switch, which took him only 5 minutes and came out and charged us $150.00. He told us "It's fixed and it will not leak any more" We used the washing machine one week later for the 1st time and water still leaked out. I called Tommy to let him know that water was still coming out and that the problem was never fixed. He told me for him to come out again there would be another $65 service fee. I quickly asked him why would he charge another service fee when I am calling regarding the work he did one week ago. He replied rudely and said "are you going to argue with me!?" I told him that I didn't think that it was fair charging another service fee when he didn't solve the washing machine problem a week ago when he came. He than just hung up on me. Tommy just takes customers money and does not care about his customers. If you want to use Tommy, he will act as if he fixed the machine, charge you an arm and a leg, and not back up his work. Do Not Use This Repair Man if you want honest work!
Great Service – The first time I used Tommy he came out the same day. I explained what was going on with my washer and he gave me an over the phone quote. He was very prompt on arriving and it turns out my washer had more issues than expected. Tommy told me since he already quoted me a price he fixed the washer completely at the price he quoted. I started having issues with my dryer and explained what was going on. Tommy told me what I can do to fix it and if it didn't work to call him back. He is very trustworthy, honest, and is a fast hard worker. I am very pleased with his services, respectful behavior, and generousity of helping.
Jerk – After several attempts to schedule a time to get my washer fixed (he won't return phone calls), Tommy showed up on time and supposedly made the repair. The washer worked once before breaking again. I called Tommy, but he never returned my calls. I finally reached him at 8:00 on a Monday night. He hung up on me. I called back, hoping that it was just poor cell reception, but he hung up again. He called me at 9:00 the next morning to harangue me for calling him so late and then hung up on me again when I asked him to come back to fix the washer. This guy is a compete crack pot and a terrible repairman. Don't use him.
Dont call him he will never show up – Tommy agreed to come to my house Sunday afternoon.. By 3pm he called and said "he does not feel like coming, and will not make it today" I have wasted my whole day waiting for him, and my dryer is still broke. He offered to come Monday morning, @ 6:30 am, but I am trying to get out the house for work, and get my son to summer camp. He is not professional, has not respect for peoples time, I will never contact him for anything. Thanks for wasting my day Tommy.!!!!!
From an angry person with a BROKEN DRYER!!!
Never showed up or called to cancel – Tommy Smith was supposed to meet me at my house at 9:30 on Saturday Morning, but never showed up. He said he would call me around 9 to let me know he was on his way, but that never happened. after waiting around till 2pm I ended up calling someone else to do the job.
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