Houston >Second Hand Goods > Crayons Children Resale
15969 Westheimer Rd, Houston, TX | Directions 7708229.732576 -95.653569
Monday - Saturday 10:00 -6:00 PM
Sunday 1:00 - 5:00 PM
Neighborhoods: Westside, Eldridge/ West Oaks
Comment by Crayons Owner to previous review – As the owner to Crayons Childrens Resale I would like to comment on the previous review. There are always 2 sides to every issue including this one. As a owner to 2 businesses we thrieve on reviews as they better the service we can give to our clients. Do note as a business we do have guidelines for our clients who consign with us to follow. An agreement is highlighted and gone over at the time of drop off for our 1st time consignors. Consignors at that time of reading our agreement have the option to sign the agreement or decline the drop and leave with their items. We do offer a 60/40 split and we do have a $1 return item fee. This is our handling fee for our handling of the items for the 120 day consignment. Most of my clients never come back for their items as they know we give them a donation ticket at the end of the year for the items left in our store. This fee ONLY applies to those who come in to pick up their items. We do donate many items to charities our end of the year close out items. We also do highlight certain lines on our contract for our clients to see so there is no room for misunderstanding how our systems work. Emily is in charge of inpsections and is really good to make sure we do not take any items with stains, wear, out dated or missing tags. We also do random sales here to push out our clients items. It helps everyone make their money. We hate to lose a consignor under these conditions but all information is in what she signed including checks are only cut at the close of each month if amounts are $31+. All and most of our clients are not a 1 time drop off appointment as if they are, we do say all amounts on their account under the $31+ amount are store credit only or unless they continue to consign more items. We have hundreds of consignors so it is necessary to have our guidelines in print. I would like invite you to come visit us and see for yourself. I would like to THANK all my wonderful shoppers and consignors who make us as popular as we are. Gail Roben - Owner
As a consignor, this was a very unpleasant store to deal with. I do not recommend it. They were very snappy, bordering on downright rude to me when I dropped off my items. Their contract has a "pull fee" of $1 per item. Their process works like this: They take your items and price them high so they don't sell. When your contract expires after 90 days, it would cost you $1 per item to get your clothes back, so you end up abandoning them and leaving them there. They mark them down so they sell and the store profits from your items without giving you your share.
When I wanted to collect what was owed to me, I was told that my balance didn't meet the minimum amount to qualify for a cheque so I could either bring in more items or use the balance as store credit. After quite some hassle about how I could get what was owed to me, I asked what the minimum was and what my balance was, it turned out that my balance was $1.19 over the minimum but they just didn't want to cut the cheque and finally agreed to do so.
The store happened to be moving locations in between the time that I spoke on the phone requesting the cheque and the time it would be ready for pick-up but the person on the phone didn't mention this.
The merchandise there is fair. Not great but I've seen worse and the prices are comparable to retail clearance markdowns on new items. The items I brought were definitely on the high end of what they carry. They do carry a wide variety of items, including baby gear and furniture as well as clothes.
Overall, this is a store that takes advantage of their consignors and does everything they can to not pay them. They do not treat them as valued vendors. I will not be doing business with them ever again. I wish I had checked the reviews here before going there.
There is a store in Katy on Mason Road called Saturday's Child. They have been much more pleasant to deal with. Once Upon a Child recently opened here and pays cash up front. Go to one of those places instead.
Wow...consign there if you like to be ripped off. First of all, I agree with the review stating that they turn down some high quality items I tried to sell...nothing wrong with the items but the bully behind the consignment desk wanted to assert herself, I suppose. Then, they write checks for pickup but do not tell you that the check is available. So, if when you called, the amount was less then thirty bucks, they tell you they will not issue a check until it is over thirty bucks. When that occurs, they write a check and hold it for you to supernaturally become aware that they are holding your check but for some reason, you don't possess supernatural tendencies and don't know about the check, you have 90 days to pick it up or else you will only be able to use the amount for store credit. The amount on the check is an accumulation of the money earned from all your items so it is impossible to keep track of when the "90" days are over. Furthermore, when I picked up my items, I get a downgraded, older version of what I tried to sell. This lady is a con-artist, I tell you. Lastly, when you are forced to spend you money inside the store, the clothes they actually do have aren't anything decent. They are actually stained, some have worn material that does not offer many more wears and piling. Plus, their selection for sizes 6 to 10 are pretty pathetic. It would be a place decent enough to shop for old play clothes but I would not put them on my daughter for school. There are better places out there. I do not recommend this place nor will I consign with them ever again. I rather sell my stuff on eBay, Craigslist, or BBBS sale sites on Facebook where I am actually dealing with honesty people, not unethical crooks.
Love This Store! – Know this store has tough rules on consigning as I do consign my childrens items there. These rules are great as I know they do not take "garage sale" items. Yes, their lights do bring out the spots and I appreciate that. Our lights in our homes are not the same as what is in any business. The lady at the back counter does come across with a tough attitude sometimes but more than none she does an a great job only allowing quality items on the floor to sell. I am a believer that if anyone is SO attached to their clothes they should not be consigning them. Appreciate the fact they do take your items. Maybe those who complain so much on this process should just sell outright to those resale stores who do or hold a garage sale. Yes, agree, people in business should be nice but realize customers are not always pleasant either. Either way I will continue to go there as great place, great prices, love their attiutude to always help others and they are always open to read these reviews. If you notice on their web site, they encourage it. Wish these ladies many more great years in business. If you have never been there DO NOT go by these reviews, go for yourself. You will love this store!
If everyone says you're rude maybe it's because you ARE. – This store is clean with a nice selection. The prices are not cheap, but are generally reasonable. Their sales make it worth shopping there. I have purchased a few items at Crayons as well as consigned some things.
However, one of the staff members is particularly rude and condescending... and she should take these reviews to heart rather than try to justify her misbehavior by posting yet another rebuttal. If customers have a question, answer them kindly rather than like they are stupid for asking. And make an effort to make people feel comfortable while you are criticizing the items they have brought in to consign. I have also been a victim of "phantom spots" when trying to consign items here, not to mention being told that my items were too wrinkled or worn when I have seen far more wrinkled & worn items for sale in the store than my own. I actually wondered if this lady had a problem with me personally until I read so many other reviews that described the very same thing that I experienced.
Overall, the store and its contents are nice... and the other owner is friendly. Unfortunately, one rude person makes me think twice about continuing my business here.
Love this place! – I have been shopping at Crayons for a few years now and also consigning my kids clothes as well. I LOVE the set up of this store-very organized, clean and friendly!
I am reading these negative reviews and feel bad that others who have not experienced Crayons first hand to see what a great place it is that they are going to miss out on a great place to shop/consign. I personally have not had a negative interaction with Gayle or Emily so I can't relate (and again, I've have shopped/consigned here for a few years). I am ok with the $1 pull fee for items I want back because if you've been in their store you (should) understand they have a huge inventory and it will take time for them to find items you'd like back. **I saw one person said that Crayons charges you for clothes that do not sell...that is NOT what they do. The $1 fee is ONLY if you choose to take the clothes that did not sell back.** Incorrect comments like this are the reason people need to go and see for themselves what they think of Crayons (or any place being reviewed by others).
I recommened Crayons to all my friends *especially my 1st time mom friends* because they are very clean and very particular with what they accept in their store (no stains or holdes in items) that you can find everything you need in one shop and know that it's a quality item!
Why is the owner allowed to review their own place? – I wonder why the owner is allowed to provide their own review? I have never been to this store so I can't provide a review, but I can also say that I will never go to this store because the owner reviewed their own store - which is ethically wrong.
it's the little things that matter.... – I browsed at Crayons a lot when I was pregnant, and was very happy with what I saw. I made a mental note to consign with this store after my daughter grew out of her clothes. I made it a point to keep her clothes looking as new as possible before taking them to this store. I bought a few items and my daughter grew out of them before I even had a chance to put them on her. I was very disappointed when I took these items and attempted to consign them again (I wasn't returning them, I didn't even mention to the clerk that they came from her store), all of these phantom spots appeared on the clothes that the clerk could see, but I could not; she refused to take clothes that were sold to me from her store that hadn't even been taken off the hanger!!! Not only did "The Case of the Phantom Spots" disappoint me, but also the fact that they're going to chanrge me $1 for every item that didn't sell that they're going to have to give back to me. So, not only are they getting 60% of the items I do sell, they're going to charge me another $1 for the items that don't! I could break even!!! They say that it's to help pay for the expansion of their store. Frankly, I don't think that you should try to expand your store BEFORE you've made the money to do it! I also didn't like how the same 'phantom spot' clerk took my items and went through them without me there. She took my items and told me that she'd call out my name when she was ready to go through them. She called out my name AFTER she had gone through them. I really didn't like that.
After my items were at the store for awhile, I called to check and see what I had sold. I decided in this phone call that after my items are sold, I will NEVER DO BUSINESS WITH CRAYONS AGAIN! I didn't have my paperwork with me, and the person who answered the phone was very rude to me, and chastised me for not knowing my customer number. I'm sorry that I don't carry every peice of paper ever given to me in my back pocket, and that I have more important things to remember than my customer id number at your store. After I gave the woman my name, it became perfectly clear that she had the ability to find my account with my name, but she felt the need to lecture me about not having all the necessary information.
This store is all about making $$$, and they forget that their store depends on their customers! We provide your stock! We are the reason that your're making a profit! If you honestly want to make your business better, and have it live up to the potential that it really has, you need to A) get rid of the BS money mooching policies and B) take a lesson and learn some customer service skills!!!
Great prices and selection, smart shopping – Most important, the store has a huge selection, there's something for every taste and the prices are reasonable. I take my little girl's clothes there for consignment and am always pleased the next time I walk in and have a credit in my account.
There is something new each time I go there and I can get a quality outfit complete with shoes and hair bows for less than I would a pair of new toddler jeans.
Also important, the owners are committed to community service, often hosting events that benefit breast cancer research.
I always go there first before I buy my daughter clothes and toys. On the toy front, I have bought used puzzles, a play kitchen, toddler table and chairs, rocking chair, talking Elmo and goodness knows what else. My daughter loves them all...
Used to be a good place to go – This store did not use to have the problems it has with the new ownership. It used to be child friendly, reasonably priced, great customer service and had a good commission split. Now the staff is rude to both the clients and the children, do not have a play area for the children, they charge too much for their used items, they have a higher commission split and charge a fee for every item you want back that does not sell. I take my unsold items to other resale shops like Saturday's Child or post on Craigslist, as I am sure a lot of people do. Now I have to pay to get them back? No other resale shop does this. If I wanted to donate to charity, I would just take them there and bypass the unpleasant staff here. I know a number of people who have stopped shopping here since the new owners took over and I am one of them.
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