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Florists >Breens Florist
7710 Cherry Park Dr Ste G, Houston, TX | Directions 7709529.890129 -95.640473
Horrible Customer Service – Valentine's day fiasco, provided by Breens!
My fiancee attempted to contact the store to find out where the roses he ordered were, as they were not delivered to my office on Valentines day. First he was told that the delivery person knocked on the door, and no one was there. Not true. There was someone in my office all day! Then he was told the flowers were delivered to suite 120. Again, not true! We don't even have a suite 120 in our building.
The really f'ed up thing is they really made no attempt to correct the problem. Tell me how is offering to deliver the flowers THE NEXT DAY and refunding the delivery fee good customer service? IT WAS VALENTINE'S DAY FOR PETE'S SAKE!!!
No clue where the flowers ever ended up. He was offered a refund. No discount on future orders, no offer of hey we'll send out some flowers and refund your money. Pathetic, just pure pathetic.
The kicker? We're getting married soon and will be looking for a florist. Think we'll be calling Breen's? Not a chance!! Amazing how crappy customer service will always bite you in the butt.
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