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Tires >Shepherd Square Car Care
2036 Westheimer Rd Ste B, Houston, TX | Directions 7709829.742918 -95.410027
Neighborhoods: Neartown/ Montrose, Central
Car Problems Suck...These Guys MADE all my Worries Go Away! – My car started making some noises and doing some other weird stuff so we took it in to see Matt(Owner).
He showed us what was wrong, he fixed it quickly and we were on our way!
That was over a week ago and the car runs great! I trust them and that is really what auto car is all about!
NOT HONEST!!!! – NOT HONEST!! We were quoted over $1100 for work that we did not need. Mike Watson did not seem very honest..considering it took him over 24 hrs to tell us the outcome of a diagnostic on our car. When we picked up our car I told Mike Watson we wanted a second opinion and NICE MIKE was not so very nice. We decided to take our car to the nearest Firestone (Galleria) and we were contacted within 2 hours and told that we had a bad vacuum hose...WTF!!! Quote less that $600!! I am writing this fuming that we paid those idiots over a hundred dollars for a diagnostic and an oil change!
Finally problem fixed – I had been riding around with the check engine light on for months because I went to *#* Mechanic shop many times trying to get them to fix the "fuel Sensor(s)" problem which the diagnostic computer kept indicating was the problem- but they never could fix the problem. I just got fed up with them, their excuses, and their bills. My inspection sticker expired; and my car failed the emissions test. The sticker tech told me the computer said it was the fuel sensor(s)- same diagnosis.
Being female, I didn't want to be taken advantage of again. A friend recommended Shepherd Square and I'm so glad I went. Mike at the front desk was very informative, and explained repairs and price thoroughly. I was on my lunch break, and, Matt, the OWNER drove me back to work. When I returned at 5 pm, the car was ready as promised. The car PASSED emissions. Finally, problem fixed and has stayed fixed. You can tell that the whole team takes pride in their work, are proficient, honest, and provide great customer service at competitive prices. I have finally found a car mechanic shop I trust.
replaced wrong headlight – went in to get headlight replaced and an oil change, wrong headlight was replaced. other than that, main guy pointed out a couple concerns about my vehicle that will need to be fixed but arent a safety issue right now. so.. thanks for that part.
Professional and Helpful – I swung by the shop while in town due to some issues on a friends car. Mike Watson was very helpful and took his time explaining everything. The team did a great job getting us in and out in a timely manner.
The next time you need work done on your car go ask for Mike and his team.
Awesome Customer Service & Staff...! – I have been going to this shop for a while now, and last month I realized my car needed some work and a new set of tires, so I went in to Shepherd Square. Having been a previous customer, I noticed that the ownership had changed. The new owner came out and greeted me along with the manager! They were very friendly and courteous. I explained the problem I was having and they promised to let me know what they could do along with an estimate for the work and the tires. I told them that I would get back to them, because I wanted to shop around. I went to a couple of different places down the street and when I got pricing and delivery estimates of the work needed, I went right back to Shepherd Square!! [ I needed a ride to work, and the OWNER himself took me!!! Where do you get that???] Anyway, just as promised, It was managed quickly and there was no change in the price as promised. I highly recommend this shop to anyone...they are the best in service and in price!!!
Great Shop Honest – I have been anticipating a delivery of my classic daily driver which arrived in the heat of Houston desert without working AC. Keep in mind it is an older car and it has the old R12 system. I was looking for an honest reputable shop in Houston.
So I remember a few moths ago, I was broken down with my other car in the lot across the street - in a pinch I walked into the shop and spoke to the mechanic who ran across the street and got it started and luckily, it was a very minor problem. Needlesss to say, they did spend time on it. They fixed it free of charge!
Today, I called Mike Watson, General Manager and spoke to him about the AC conversion. He was very friendly and said he would work with me. It was just around lunch. I had to run some errands so I did not get there until alomost 2 pm. They took me in, and the mechanic Phelan took it right in and in 15 minutes, gave me an update. Other than waiting for the parts, a classic 25 year old car, the work was done by 5 pm and I was out the door! I would recommend this shop as they only did what they had to do nothing more! I found a new home for my cars repairs.
Shepherd's Square is Sensational! – A friend of mine referred me to Shepherd's Square for the random, unknown car troubles I was experiencing. I checked out the place online and read a few reviews and was pleased to find that people had nothing but good things to say about this place. I chose to take my truck to this place on the way home from work later that day as it wouldn't have made it home anyhow. I got there right before they closed on a Saturday while they were very busy and they still took the time to quickly check it out so I would know what kind of damage I was looking at.
I left my car there for the remainder of the weekend and they called me back Monday morning like they said. They offered a solution to the problem and gave me a very reasonable price. They had my truck back to normal by the end of the day Monday and charged me just what they quoted me.
No surprises and exceptional service and staff! I will continue to give them my service for any future car issues (which will hopefully only be oil changes- doubtful on my 190K mile truck.)
Best Automotive Shop in Town – Took my car in for some repairs on a Saturday, the shop was very busy but Mike was able to fit me in and get the repairs done. They even worked on my car for an hour after the shop closed in order to get me out and on the road. Extremely good work and friendly service.
Great Service. Honest and Reliable... – My boyfriend and I were new to the area... he researched and brought his car in. They needed to replace the alternator. The gave us the lowest quote out of anyone in the area. We dropped the car off and had it back in 24 hours. Mike was very friendly and helpful. A few months later I had a car issue... I am your typical female and don't understand anything about cars. Mike helped us out once again. We found the price to be reasonable and the service to exceptional yet again. A few weeks later I had another issue that was non-related to the previous problems. They fixed a couple of minor things and returned the car to me with no charge. I will only bring my car to them from here on out. They are honest, reliable and friendly.
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