Houston >Dry Cleaning & Laundry Services > Swan's Cleaners
2350 W Alabama St, Houston, TX | Directions 7709829.738528 -95.415418
Neighborhoods: Central, Greenway/ Upper Kirby
HORRIBLE HENIOUS HORRENDOUS Customer Service. I have never ever experienced anything like this. It was so bad, I was a first time customer and took my clothes back and left without ever using their services. The lights were off, the place looked desolate and bleak but nothing compared to the horrible treatment from the woman behind the counter who doesn't know how to speak English. Terribly rude, she didn't know their prices, she couldn't communicate at all and as I took my clothes and left she started speaking under her breath and ended her verbal assault by calling me names. If you want great customer service DONT STEP FOOT IN THIS PLACE!!!!!!!! It looks as if they will close at any moment.
Horrible Customer Service! I wouldn't take anything to them that you want to wear again. My dress was returned to me w/ black marks on it. I called the owner and he tried to tell me that was how I brought it to them which is a complete lie. He told me that his employee (that didn't speak English) told him I brought the dress in to him that way. The funny thing is he knew which dress it was right off the bat which tells me they obviously tried to reverse the damage they did to it.
Outrageous pricing & horrible customer service... BAD!!! – I went here based on the fact that it was a Best of City Search... that was a huge mistake. I took 4 pieces of clothing in, and asked if 1 of them could be completed the same day, which they could do but that it was an extra $5. I decided that was fine because I really needed the item. Well turns out that was the best deal I was going to get, it cost more than $5 just to get that one piece cleaned!!! My total bill for 4 items was $35, yes $35. That
Houston Best Cleaners – Thank you for taking good care of my wedding dress..my husband was so impressed he says to get marry in the same dress again !!! Ha Ha!!!
Again... mucho gracias and god bless
Unreasonable Owner – I've been taking my dry cleaning to Swan's for six years, the owner has always been so friendly. I was shocked today when he refused to remove a charge for a service I did not ask for. I had taken my skirt to have the zipper fixed. I specifically asked the cashier how much it would be when I dropped it off. She quoted me 13.99. When I went to pick the skirt up today, they had also dry cleaned and pressed my skirt. Neither of which I asked for. When I explained that to the owner, he said it had already been done and I had to pay for it. I was shocked. I finally signed my receipt and wrote a note about how I was being forced to pay for a service I did not request. I am disputing it with my credit card company. I realize seven dollars is not a lot of money, but it is the principal. The whole time I was respectful by calling him, "sir". He didn't care. He verbally insulted me as I walked out the door.
Appalled by Lack of Customer Service – Couldn't agree more with the previous negative comments about owner Van Pham. I similarly experienced an extremely appalling situation where Van ruined a very expensive item of clothing and then refused to reimburse me for the service or offer to remedy the situation. Instead, he flew off the handle and yelled at me and said that I should be praising him for the good job that he did. Praising him for ruining my outfit?!?! Think not! I cannot believe that any business owner would blame the customer for their mistake and then try and say that the condition of the article of clothing was ruined before it was even drycleaned. WORD OF ADVICE TO MR. PHAM - DON'T BITE THE HAND THAT FEEDS YOU!!!!
Six years and still going back – I have been using Swans for six years and recommend them to all of my friends. Van (the owner) always greets me by name and makes me feel appreciated as a customer. Other companies could learn much by his personalized service. Their work is quality and always on time. The negative comments below sound more like a competitor planting a negative review than anything I have ever witnessed at Swans. If you want great service with a smile, go to Swans. It's rare to find a service provider in a huge city that has a small town feel.
Lost my clothes and refused to do anything about it – I left clothes for dry clean at that place twice because it is in very close proximity to my residence. The first time was ok although the fake servility of the owner didn't strike a good chord with me; the second time I left two pairs of pants that their staff lost, probably giving them to another customer. The first time I tried to reclaim them, I couldn't get past the lady working there who suddenly "forgot" English. When I went again, the owner happened to be there, and assured me he would find my lost pairs of pants -- he never called back, in more than a month and a half. On issues of monetary compensation he was mute. One of the pairs was part of a suit, so the jacket is now worthless due to the specific design -- and on top of everything, he had the insolence to give me "his precious piece of advice" that I shouldn't hand for dry clean parts of suits separately. Well maybe I shouldn't, but I am certainly not using again the services of a place that somehow got voted as the best dry clean on Citysearch?!
There's a reason for the negative feedback...Van Pham – I actually began using Swan's Cleaner based on a positive recommendation from a good friend. My first two visits were pretty simple and uneventful; drop off my clothes, pick them up, pay and leave.
That ended on visit #3 when I found a large stain on one ot the white shirts that I had dropped off for cleaning without a stain on it. When I brought this to the attention of the owner, Van Pham, he said that the stain must have been there when I dropped it off. That's not true, but it was hot and he wasn't going to budge, so I decided to let it go. My mistake was coming back a 4th time. This time I was missing two shirts, but had two shirts belonging to someone else (with their last name on the hem). I brought it to Van Pham's attention and I guess he remembered me from visit #3. He asked if I thought he was stupid, that's he's been in this business for more than ten years and he doesn't make mistakes like this. I told him that I live alone, only have a few dress shirts...none of which have the name Williams on the hem...and that there's clearly been a mistake of some sort. Van Pham flew into a rage and told me that's he's tired of black people coming into his business trying to scam him. I left with my shirts...two of Mr. William's shirts...and my simmering sensibility. After all, the big mistake of coming back a 4th time was my own.
This place is amazing - ignore the few horrible reviews! – I always find the customer service here is great. I've been going to Swans once a week now for about three years and we dry clean A LOT of clothes. They've never lost one article of clothing, damaged anyhing, etc. I don't even worry bringing designer clothes here. You can also bring in minor alternations like buttons, hems, etc. I think this place is incredible and even though we've moved across town I still make the drive to use Swan's - forgot the reviews from the one-timers. I've been coming here one a week for three years and have had a wonderful experience every time - that's good statistics!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Swan's Cleaners on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.