Spring >Milton Frank Plumbing
17304 Stuebner Airline Rd, Spring, TX | Directions 7737930.025995 -95.529194
Monday: 7:30 AM - 5:00 PM; Tuesday: 7:30 AM - 5:00 PM; Wednesday: 7:30 AM - 5:00 PM; Thursday: 7:30 AM - 5:00 PM; Friday: 7:30 AM - 5:00 PM; Saturday: 9:00 AM - 12:00 PM; Sunday: Closed
I read the reviews on this company and since they were close to our house and seemed reputable, I would give them a shot. What a JOKE! Our hot water heater wouldnt stay lit so the tech walked out to the water heater and said "well, did you call the company on the water heater?" I looked at him and said "no, do I have to use them?" and he said "no". What a strange question since I was the one who called him in the first place. So then the guy hits the start button and says "well, it lit so if it doesnt stay lit you will have to buy a new one". (it went out 10 minutes later which is the REASON I CALLED) So then he charges us $112...WHAT??? The trip charge is $48.50 but charges us $60 to hit the Start button. WOW..thats unacceptable. So, I called TWICE and finally got the "Service Manager" (HA) on the phone who is not very nice and says "well thats what we charge to start your water heater". I argued with him saying "you charge SIXTY dollars to hit ONE button?!" He finally agreed to give me a refund on the $60. Its just a shame that I try to use a local company and get screwed. Unbelievable and has taught me a good lesson.
Much too high, they think they are the only plumbing company in Spring. My advise is to use when you can't find anyone else. Last bid was 2.5 times the other bid.
BEWARE....BEWARE....would never use them again! – 4 years and 9 months ago when my 16 year old hot water heater broke we hired Milton Frank to replace it, and I was very happy with the job done. However, this week, the one they replaced broke, and flooded my house again. When the technician (Pat) came out, he told us that the tank (which was new less than 5 years ago) had failed, and while the tank was covered under warranty, we would have to pay the labor costs which (surprise) were nearly the cost we paid when we had the entire thing replaced back in 2007. On top of this, the service/repairman was a complete smart ass, and condescending, so I threw him out of my house. I asked him some simple questions, and every answer out of his mouth was uncalled for. I will NEVER, EVER USE THESE GUYS AGAIN!!! I called just now and spoke to the service manager, explained the situation, and told him of my complaint, asked the same questions, which he played the same game on, so I asked him to have Milton Frank call me. I will be happy to update this review, upon resolution of my concern/complaint. Oh, and the service manager, Mark, told me "I can give you the name of the manufacturer of the tank, so you can talk to them about damages"....I didn't buy the tank from the manufacturer, Mark, I bought it from MILTON FRANK!!!
1/9/2012 - UPDATE - spoke to Mr. Milton Frank on the evening of 12/30, he listened and said he would research on his end and get back to me. That was 10 days ago - I went ahead and had another plumbing company replace the defective tank - learned that Milton Frank's team of idiots installed a tank that was not 4 years and 10 months old as they had told us when they installed it, but over 8 years old. Milton Frank has still not called me back. THESE GUYS ARE COMPLETE CROOKS!!! BEWARE!!!!
Plumbing company you can trust and afford! – To Whom It May Concern:
I am sending this email to give you feedback on a service call.
Today I woke up to a water/plumbing issue that has been causing problems, money and stress for too long. Something had to give.
I have had other companies out in the last 3 months. The problems were not properly diagnosed and I received ridiculous estimates, one of which included digging up the sprinkler system of my next door neighbors' yard.
I didn't call you first, although your vans are very visible in our area and your company name well-known, because I had a misconception of larger "well-groomed" companies being gougers and rip-offs to cover their high overhead. (no offense)
As you may or may not know, our neighborhood recently changed from well water to city water. What a mess its caused in lots of homes. My neighbors, Mark and Jenny, across the street from me, had one of your vans sitting in front of there house recently. They trust and recommend your company.
When I called, your employee Tim answered, listened(rare), gave a brief opinion, asked about my availability, worked around my work schedule today and had someone out within the hour. WOW.
The technician that showed up, Pat T., was extremely professional, warm, knowledgeable, never bad-mouthed the other companies or their diagnosis, found the problem, ordered a part, PRICED THE JOB COMPETITIVELY, and was very pleasant to deal with. Keep that guy :)
After huge water bills 2 months in a row, a couple of companies giving us misdiagnosis, triple the amount in cost on estimates, and so much frustration, its a breath of fresh air to know that not every "big outfit" out there is trying to get or stay rich on one customer.
You have established a repeat customer in us sir/ma'am, and it feels good to know I have a plumbing company I can call on, trust, and afford. Thank you so much.
Keep up the great work!
Wade and Rhonda Anderson
I ATTENDED ONE OF MILTONS OPEN HOUSES,
AND GOT REAL INTERESTED IN THE TANKLESS WATER HEATER, SAME AS WE HAVE IN GERMANY.
I ABSOLUTELY HATE A BIG WATER HEATER IN MY ADDICK.
THE GET OLD, RUSTY, THEN LEAK THRU THE CEILING, WHICH HAPPENED TO 7 OF MY NEIGHBORS.
SO WE GOT PRO ACTIVE AND CALL'D MILTON FRANK TO INSTALL OUR WONDERFUL TANKLESS WATER HEATER.
HIS STAFF WAS VERY PROFESSIONAL AND NICE, BESIDES WE GET GREAT TAX SAVINGS BY USING LESS POWER.
I HIGHLY RECOMEND MILTON FRANK'S PLUMMING.:):)
HANNELORE AND STEVE BRIGGS
Fantastic Service – We have had fantastic service from Milton Frank. We had a potential disaster with our water heater occur on a weekend day. I called Milton Frank and they were at our home in less than an hour. Fast, curteous and professional service. We signed up for the MVP service and you are truly treated like an MVP. Best of all, it is awsome to have a plumber named Plummer!!! Thanks Chris :)
Great Plumber In Spring Tx. – Recently my hotwater heater failed while I was out of town, flooding my downstairs. Once the clean-up was complete I needed a new water heater quick. I called several of the big name plumbing companies and got prices. Milton Frank plumbing co. had the best price and was able to install that same afternoon. The service team was quick, professional and friendly. I know who I will call the next time I have a plumbing issue. Milton Frank for sure
Great job, honest business,fair price – I have had many pleasant experiences with Milton Frank Plumbing. In emergencies, they came out and made reccomendations to fix my problem that always left me feeling that they gave me the best solution that was practical and in my budget. They were always on time and very professional. I have lived in Champions for over 30 years and I have reccommended Milton Frank to friends and relatives. Don't hesitate to call them.
Good work but overpriced – Found MFP online but didn't read any reviews! We had 2 busted pipes from the freeze. One outside faucet and one PBV sprinkler valve. The tech quoted me a price of $840 to fix or pay the $48.50 trip charge. Since we are fairly new to the area I assumed this was a standard rate. After the job we found the price for the PBV part was only about $75.00 but were charged almost $500. The technician did a good job and they showed up on time but I really think they were very overpriced! Not sure if I would use them again.
Good Friend, Good Company – We have a 30-year relationship and counting. It started when they came in to correct some plumbing work by another company. We later moved to a location outside their service area but, because of our long relationship, they continue to service us. And apparently this extends to the next generation. They also service our son's home even though he is also outside their service area.
Loyalty pays, and in this instance it runs both ways.
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