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Jewelry >Jerome Berger Jewelry
215 N 5th St, Houston, TX | Directions 7708129.759493 -95.364835
Neighborhoods: Downtown, Central
I purchased several things from Jerome Berger and have been extremely satisfied with the quality of his products, the service, the timeliness to receive vs the promise and most importantly the professionalism and knowledge that Jerome has. I would recommend Jerome Berger Jewelry to a friend or family member who needs fine quality jewelry. The most important part of my relationship with Jerome is TRUST. I trust that Jerome will treat me fairly, with fair pricing and excellent quality and that my jewelry would be as I would expect and pay for.
Terrible experience – I was treated very poorly by the owner of this store today. I have been here several times in the past to have watch batteries fixed and the like. I took a bracelet in to be shortened and dropped by today to pick it up. He gave the bracelet back and I took some time making sure the length was right. While I was looking at the bracelet, I noticed the spot in the chain where the links had been welded back together. I did not say a word, but just took a closer look to make sure I was happy with it before I paid and left the store. The owner noticed that I was inspecting the work that he completed for me and apparently was not pleased. I was told to get out of the store and never come back. He followed that up by asking how I sleep at night. I am utterly baffled by this experience and have no idea how this store plans to stay in business if it is going to be in the practice of verbally assaulting its customers. I relayed the experience to my fiance who took it upon himself to call the store and inquire as to what happened. The owner picked up the phone and upon hearing that he was calling to discuss this morning's events, immediately hung up up on him. He attempted to call back, and the owner refused to answer. I have never been treated like this by anyone, much less a jewelry store. I would NEVER frequent this establishment.
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