Houston >Special Trade Contractors > Dnb Plumbing Co
11118 Timber Crest Dr, Houston, TX | Directions 7706529.940437 -95.587723
Neighborhoods: Evergreen Woods
I called for service through my
AHS warranty and was given this company for not only my home but a call I made today for my mother's home. I have great things to say about this company from the start. They called me within 1 hour of putting in a request. The were extremely full due to the weather conditions today and the ice on the road but when I explained the damage I was experiencing, the dispatcher immediately sent out a plumber within 1 hour. The plumber stayed until the job was done and he was very professional. I would be extremely happy to use this company again. By the way, my mother was staying at my home due to the cold weather and a pipe leak at her home also. When the company realized that they also were assigned her home, they sent another plumber to her home and he completed her job so she could be in the comfort of her home tonight. Great... Great.... wonderful experience from start to finish.
DNB Services is a dirty company that scams honest people and colludes with thieves like American Home Shield by fabricating lies that allow AHS to get away with warranty coverage.
They did to us what they did to others who have written reviews here by claiming that the air vent in our attic wasn't installed according to code. As a result of their comment, AHS refused to fix the water heater, which is why we placed a work order in the first place. We did not buy DNB's malicious claims and got another company. They said the attic vent was good and conformed to code. AHS of course chooses to believe DNB because they have a vested interest in not covering fixing our water heater. In summary, DNB is owned and run by a bunch of money-hungry dishonest crooks. If you give them business, you're doing so at your own risk.
And by the way, to those of you who have a home warranty, know that you can refuse a com pay that's assigned to you and can request another to handle a work order.
The pilot light on my 6 year old water heater kept going out so I called one of the largest, well advertized home service companies in Houston. THey sent a tech out who said the only option was to replace the entire unit for about $2,000. He also made several statements about the old unit, like it did not have an anode rod, the thickness of the metal, etc. After he left I did some research and found that he was wrong about each of the comments he made about the existing unit.
I called DnB, who installed the existing unit under an American Home Warranty several years ago. (The warranty is no longer in place)
There were some issues trying to diagnose the problem, but the DnB tech tried the least costly fix first. It did not work, but they were out the very next day and replaced the control unit for under $300. The unit is now working flawlessly again for a fraction of the "large home service" company's proposal.
I can only assume that the dissatisfied DnB customers were either unusual cases, or victims of the interaction with American Home Warranty (which I have experienced as well)
Throughout the process DnB was fast, reliable, very courteous and got the job done at a reasonable price. I would not hesitate to recommend them to anyone.
DNB was contacted through American Home Shield to replace our leaking water heater. DNB was reponsive to the issue and the technician did a good job replacing the water heater. HOWEVER, they decided that the flex lines needed to be replaced, although the current lines were not damaged in any way and said the roof vent needed to be 'repaired' because it wasn't to 'code'. We agreed to the extra work thinking they're the experts, HOWEVER, they gouged us severely on the cost. They charged $293.66 to replace (3) lines that cost about $50 total (no extra labor cost as the lines had to be connected anyway) and get on the roof to slide the existing (not new) exhaust sleeve down flush with the roof, literally (5) min. to push the sleeve about (6) inches down the exhaust pipe. Although the job was completed satisfactorily and they were polite, they severely gouged us with the upsell on additional unnecessary items. We were charged a little more than double what would have been a fair price, in addition to what they were collecting from American Home Shield.
DnB is on the list of plumbers for AMERICAN HOME WARANTEE. We were told by Amer Home Warrantee we would hear from a DnB dispatcher within 3 hrs as we have water dripping from a pipe in the wall causing sheet rock damage. The next morning after 9 am, we had to call DnB, because they did not call us. We were told learn they could not schedule a plumber for 3 or 4 days! Because I shut the water off from the main, it is no longer considered an emergency. I have had better experiences with American Home Warantee in the past - but this is extremely disappointing and the secondary damage caused by the leak is aggravated due to delays. Do not use DnB if you have any other possible choice!
Good experience with them. Quick response and friendly service so far. I use them for a couple months now back to back for a couple home issues. So far so good. I don't see any of the problems mentioned like others. Hope they keep up with their good service!
Trustworthy company, good people, great experience. – Wow...very wary of this company at outset due to all the negative reviews, so much so that I had another plumber visit after my home warranty company sent DNB. His diagnosis was identical and pricing higher. I must admit that I am a true fan now that I've had DNB in my home. Their representative plumbers were all very experienced and courteous and worked with me to fix my "out of code" problems in a manner that was affordable, HOA -friendly and esthetically pleasing. Val (office) was very candid and knowledgeable. I would unequivocally recommend DNB to anyone needing a plumber. Thanks Robert, Giovanni and Juan. Nice work.
Take the negative reviews with a grain of salt – DNB Plumbing was recently assigned by my home warranty company to come and repair my hot water tank. I looked up the company online and found all these bad reviews and I became very wary of what kind of service I would get.
However, I have no complaints about the work that was done. Robert was very prompt, arriving at around 8:30 in my 8:00 am to 1:30 pm window. He quickly diagnosed the problem which was that my hot water heater needed to be replaced. The replacement was okayed by the home warranty company and DNB Plumbing replaced it the same day.
Please take all the negative reviews with a grain of salt. The company has been in business a long time and one can only guess as to how many customers they have had over the years. Very few people are going to get online to give a good review, so only the bad reviews have true representation here.
better than i expected – I was nervous about using dnb because of the reviews on here, but that is who my home warranty assigned. I will say that I was not impressed with the dispatchers, but I was very pleased with Juan, the plumber. He was prompt and very courteous. He changed out my garbage disposal quickly and checked to make sure there were no other leaks.
RE:EVIL PEOPLE – UNFORTUNATELY, SOMETIMES WE HAVE TO RELEASE EMPLOYEES FROM EMPLOYMENT DUE TO LACK OF PERFORMANCE ISSUES. THIS EMPLOYEE WAS LAZY AND REFUSED TO COMPLETE JOBS. IF THIS EMPLOYEE WAS SO DISTRAUGHT OVER THE KIND OF WORK THAT WAS REQUIRED OF HIM, HE SHOULD HAVE RESIGNED A YEAR AGO. IN THE LAST DAYS OF HIS EMPLOYMENT, I FELT THIS EMPLOYEE HAD SOME ISSUES AND SEEMED PARANOID WHEN WE WOULD QUESTION HIM OF DETAILS OF JOBS. I GAVE HIM THE OPPORTUNITY TO RESIGN INSTEAD OF BEING FIRED. I HAVE MANY EMPLOYEES THAT HAVE WORKED WITH MY COMPANY FOR MORE THAN 5 YEARS. I TAKE PRIDE IN BEING RATED TRIPLE AAA WITH THE BETTER BUSINESS BUREAU AND TRULY FEEL THAT ANYONE CAN GO ON THE CITY SEARCH SITE AND WRITE NEGATIVES OR POSITIVES ABOUT ANY COMPANY (INCLUDING FIRED EMPLOYEES). I CAN NOT PUT TOO MUCH STOCK IN LETTERS FROM PEOPLE WHO DO NOT IDENTIFY THEMSELVES BY NAME. THIS WAY IT IS ALWAYS ONE SIDED AND THERE IS NO REBUTTAL OR CONSEQUENCES FOR FALSE STATEMENTS. I WOULD LIKE TO SEE CITYSEARCH POLICY CHANGE. AS YOU CAN SEE, MY CITYSEARCH SIGN IN NAME IS OWNERDNB. THIS IS ONLY DUE TO MY NAME VALERIE IS NOT AVAILABLE. SIGNED, VALERIE AMBROVICH, OWNER DNB
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