Casa Brusco Ristorante
Eastchester, NY 10709
Phone: (914) 346-5170
07/14/2008 Posted by cougar22
We work just up the street, our office called on the first week of june to book the small room at the restaurant for our office party to take place on next Saturday, july 19th. I was told on the phone the room was available and the manager would be calling me to confirm the reservation as well as to provide me with details of the menu offerings. Four weeks later, our office still had not heard anything from the Manager or casa brusco, at all! So, I just called to confirm our reservation and get the appropriate details. The manager got on the phone and at first, told me there was no record of me calling or making a reservation. Then he said he found a note with my name (I was the person who called in june) on it and a note that someone had attempted to call us back to confirm our reservation. We work in an office, the phones are ALWAYS answered during business hours and voicemail is available after business hours. NOT ONE MESSAGE EXISTS regarding the lack of reservation due to incorrect information provided by the obviously uninformed person who originally answered the phone. The restaurant was guaranteed a party of 35 guests - and they just lost their business. The manager didn't seem to care either. What a poorly run customer service business! Now i understand all the bad riviews this restaurant keep getting...
Pros: never been there
Cons: no managment
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